Account Registration
Data collected at sign-up is governed by the same retention and access rules described in this policy, with no separate or looser terms applied during the registration flow.
LEGAL REFERENCE
Your Privacy at buku 2d Explained
buku 2d is built for Indonesia, and protecting your personal data sits at the centre of how we run every account. This page walks you through exactly what...
Data We CollectHow We Use ItYour RightsCookie PolicyContact Us
Privacy service notes
When you open an account with buku 2d, we collect the information needed to verify your identity, process transactions through DANA, OVO, GoPay and QRIS, and keep your account secure. We do not sell your personal data to third parties. Data is stored on servers protected by industry-standard encryption, and access is restricted to authorised personnel only. Processing activities are conducted in
supported regions where local law permits. You may request a copy of your stored data, ask for corrections, or request deletion at any time by contacting our privacy team directly through the channels listed on this page.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Reach Our Privacy Team Directly
Questions about your data, requests to update stored information, or concerns about how we handle your account details can all be directed to our privacy team. We aim to respond within 72 hours on every working day for supported Indonesia regions.
Team online
Email Support
Send your privacy request or data query to our dedicated address. We log every submission and aim to confirm receipt within 24 hours, with a full response following within three working days.
Live Chat
Open a chat session directly from your account dashboard. Our team can handle data-access requests, correction requests and cookie preference queries in real time during operating hours.
Help Centre
Browse our privacy-specific help articles for step-by-step guidance on downloading your data, updating consent settings and managing communication preferences tied to your buku 2d account.
REVIEW SIGNALS
Why You Can Rely on This Policy
We review this Privacy Policy regularly to keep it aligned with applicable Indonesian data-protection requirements and evolving industry standards. Every update is dated, versioned and published here so you always know what...
Dated Policy Versions
Every revision carries a clear effective date. We keep prior versions accessible so you can compare what changed between any two policy editions without having to ask our support team.
Encrypted Data Storage
Your account details and transaction records associated with DANA, OVO, GoPay and QRIS payments are stored using server-side encryption, limiting exposure to unauthorised access at every layer.
Minimal Data Collection
We only collect data that is strictly necessary for account operation, identity verification and payment processing. We do not gather data we have no operational reason to hold.
No Third-Party Data Sales
We do not sell, rent or trade your personal information to marketing networks or data brokers. Sharing only occurs with service partners bound by equivalent data-protection obligations.
Consent-Based Marketing
We send promotional communications only when you have explicitly opted in. You can withdraw that consent at any moment through your account notification settings or by contacting our privacy team.
Regular Internal Audits
Our data-handling practices are reviewed on a scheduled cycle. Findings are used to strengthen controls, close any identified gaps and update this policy to reflect current practice accurately.
BENCHMARKED
How This Policy Aligns Across Pages
Consistency matters. The privacy commitments we make here apply equally across every section of buku 2d, from the slots lobby to the sportsbook to your account settings. The table below shows how...
Payment Processing
When you transact via DANA, OVO, GoPay or QRIS, only the minimum data required to complete and record that transaction is retained, consistent with our minimal-collection principle.
Slot Lobby Activity
Session data recorded while you browse or interact with slot rooms is anonymised at the aggregate level and is never used to build individual behavioural profiles for external sale.
Live Casino Sessions
Live dealer session logs are held for fraud-prevention and dispute-resolution purposes only, under the same retention limits stated in the main data-storage section of this policy.
Sportsbook Markets
Bet records and market selections are stored for account integrity and regulatory compliance, with access restricted to the same authorised personnel defined across this whole policy.
Customer Support Chats
Transcripts from support sessions involving privacy queries are held only as long as needed to resolve the issue, then deleted in line with our standard retention schedule.
Cookie Preferences
Your cookie consent choices are stored separately from your account profile and can be updated at any time, independent of any other account or communication preference settings.
SERVICE CONTEXT
Key Elements Shaping Our Policy Layout
This policy is structured to be straightforward rather than dense with legal language. Each section focuses on one aspect of data handling so you can navigate directly to what matters to your account without...
01
Plain-Language Sections
We write each section in direct, everyday English so you understand exactly what applies to your account without needing to parse complex legal terms or refer to an external glossary.
02
Layered Structure
The policy moves from broad principles down to specific scenarios, letting you stop reading at the level of detail that answers your question rather than forcing you through every clause.
03
Versioned Change Log
A dated change log at the foot of this page records every material amendment made since the policy was first published, so you can track the evolution of our commitments over time.
04
Direct Contact Links
Each section that describes a right you hold — access, correction, deletion — includes a direct route to the support channel best placed to process that specific type of request.
05
Consent Records
Your consent choices are logged with timestamps in your account settings, giving you a verifiable record of when you agreed to specific data-processing activities and on what terms.
06
Regular Public Updates
When regulatory requirements in Indonesia shift, we update this policy promptly and notify you through your registered account email before the new terms take effect.
Privacy Policy Questions Answered
We collect the details you provide during registration — name, contact information and identity verification documents — plus transaction records tied to your DANA, OVO, GoPay or QRIS payment method.
Retention periods depend on data type. Account details are held for the duration of your active account plus a short period afterward. Transaction records may be kept longer where local law requires it.
Yes. Submit a data-access request through live chat or email and we will compile a copy of your stored information and deliver it to your registered contact address within the timeframe stated in our response.
We share data only with service partners who are contractually bound to protect it, and only where sharing is necessary to operate your account or process payments. We do not sell data to outside parties.
Transaction data linked to DANA, OVO, GoPay and QRIS is encrypted in storage and in transit. Access is limited to personnel who need it to process or audit specific transactions on your account.
Log in to your account settings to edit basic profile details directly. For identity-document corrections or other sensitive changes, contact our privacy team and we will guide you through the verification process.
On account closure we begin our standard deletion schedule for non-mandatory data. Some records are retained for the minimum period required by applicable regulations in your supported region before permanent deletion.