Account Terms
Same rules apply whether you're on desktop or mobile. Account creation, verification and restrictions are uniform.
LEGAL REFERENCE
Our Legal Framework
buku 2d operates under clear legal terms designed for your account security and transparency. We've built our policies around Indonesia's payment landscape and regional compliance standards. Everything you...
Account SecurityPayment TermsDispute ResolutionData ProtectionRegional Compliance
Policy & Jurisdiction
buku 2d operates in supported regions where local law permits. Our terms govern account creation, deposits via DANA, OVO, GoPay and QRIS, gameplay, and withdrawals. We comply with regional payment regulations and maintain transparent dispute processes. Your account data is encrypted and stored securely. All transactions are logged and auditable. We reserve the right to verify identity and account activity to prevent
fraud. Gameplay is subject to our house rules, published in the lobby. Disputes are resolved through our support team first, then escalated if needed.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Legal Support Channels
Team online
Email Support
Reach our legal team at [email protected] for policy questions, account disputes, or compliance concerns. We respond within 24 hours.
Live Chat
Chat with our support specialists during business hours for immediate clarification on terms, payment rules, or account restrictions.
Escalation Team
Unresolved disputes are escalated to our legal review team. Submit formal complaints through your account dashboard.
REVIEW SIGNALS
Policy Transparency & Trust
Encrypted Transactions
All DANA, OVO, GoPay and QRIS payments are encrypted end-to-end. Your financial data never leaves our secure servers.
Audit Trail
Every deposit, withdrawal and gameplay session is logged and timestamped. You can review your full account history anytime.
Identity Verification
We verify your identity once during account setup to prevent fraud and comply with regional payment standards.
Dispute Resolution
Disagreements over transactions or gameplay are reviewed by our independent team within five business days.
Payment Compliance
Our payment partners (DANA, OVO, GoPay, QRIS) are regulated by Indonesian financial authorities. We follow their standards.
Regular Updates
We update these terms quarterly and notify you of material changes via email. Your continued use means acceptance.
BENCHMARKED
Consistency Across Our Policies
Payment Rules
DANA, OVO, GoPay and QRIS deposits follow identical processing timelines and fee structures across all pages.
Withdrawal Policy
Payout requests are processed the same way regardless of game type or lobby section you're playing in.
Dispute Handling
All complaints follow the same escalation path and review timeline, whether about slots, live tables or sportsbook.
Data Security
Your personal and financial information is protected by the same encryption standard across every page and feature.
Bonus Terms
Promotional terms are consistent across all marketing channels. No hidden conditions appear on secondary pages.
Responsible Conduct
Our commitment to fair gameplay and account protection is the same whether you're new or a returning visitor.
SERVICE CONTEXT
What Defines Our Legal Stance
01
Transparency First
Every rule, fee and restriction is published upfront. No surprise clauses buried in footnotes. You know exactly what you're agreeing to.
02
Your Data, Your Control
You can request a full export of your account data, gameplay history and payment records at any time through your dashboard.
03
Fast Dispute Resolution
Disagreements are reviewed within five business days. We don't delay or deflect. If we're wrong, we make it right.
04
Regional Payment Standards
DANA, OVO, GoPay and QRIS are integrated with full compliance to Indonesian payment regulations and banking rules.
05
Account Security Guarantee
Your login credentials and financial details are encrypted with military-grade standards. Unauthorized access is monitored 24/7.
06
Clear Withdrawal Terms
No hidden holds or surprise reversals. Payouts are processed on the timeline we publish. Your winnings are yours to withdraw.
Legal Questions Answered
Contact our support team with your transaction ID and reason. We review it within five business days. If the charge was unauthorized or incorrect, we reverse it immediately and refund your account.
Yes. Go to Account Settings, select Data Export, and we'll email you a complete file of your personal info, gameplay history and payment records within 48 hours.
All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your full payment details on our servers. Your data is protected by the same standards as your bank.
Minimum withdrawal is Rp 50,000. Maximum per transaction is Rp 50,000,000. Daily limit is Rp 100,000,000. Limits reset at midnight Jakarta time.
DANA, OVO and GoPay transfers arrive within 1–2 hours. QRIS transfers process within 2–4 hours. Bank transfers take 1–3 business days depending on your bank.
We restrict accounts only for fraud, identity mismatch or violation of our terms. You'll receive an email explaining why. You can appeal through our support team within 30 days.
Tax obligations depend on Indonesian law and your personal circumstances. We recommend consulting a tax advisor. We report large transactions to relevant authorities where required by law.